Below you will find most of the questions we receive at http://www.hacomuebles.es. Is your question not listed? Feel free to contact your nearest branch, we will be happy to answer all your questions.
What is the delivery time of my order?
Our stores do not have their own stock and have transport almost every day to provide stores with the pick-up goods. If your items are in stock with a delivery time of 2-3 days, you can pick up your furniture within this period at the branch of your choice. If you really want to have it at home as soon as possible, please contact your nearest branch in advance. Home delivery depends on our delivery service. If your article states: "Delivery time: On request" then the delivery depends on the first replenishment of our stock. Please inquire about this delivery time at your nearest branch. As soon as your ordered items have arrived, we will always contact you first to arrange a delivery day.
Can I have the furniture assembled?
Yes this is possible. We do charge an additional fee for this. The mounting price is calculated per article. Please contact your HACO branch for mounting prices, they will be happy to help you and inform you about the possibilities.
Do they take the packaging home immediately after assembly?
No, you buy the furniture from us and our fitters come and assemble the furniture for you. The furniture and also the packaging remain in your possession. Although our technicians try to leave the packaging as neat and small as possible, they do not have the option to take it back with them. If you are disabled or dependent on others, you can indicate this to us, so that we can take this into account.
Do I have to stay at home all day if my furniture is delivered at home?
This differs per store and delivery day. Ask your store about the possibilities. You can often inform us a day in advance which part of the day the deliverers will visit you. Of course you can also choose to collect the furniture from your nearest store.
I wonder if my furniture fits upwards, do I have to take something into account?
Some sofas are very large and some living room furniture is delivered in one piece. If you have a spiral staircase, such as in a drive-in house, it is often difficult to estimate whether your furniture will go up via the stairs. If you buy a large wardrobe, you should take into account the size of the doors. The hull is often supplied as a kit and can almost always be delivered to you. If you have any doubts about this, we advise you to always contact your nearest branch. If it is not possible via the stairs, your furniture can always be brought up via a removal lift. The costs differ per region, so inform in advance so that you are not faced with surprises. We would like to point out that we deliver your furniture up to the first threshold / entrance, assuming it is on the ground floor.
What guarantees do I have on my purchases?
Our guarantees are certified according to the webshop for purchases via the internet. In any case, you have a full 2 year warranty unless otherwise indicated. A different warranty period applies to our show models, which is indicated on your purchase receipt. You can also purchase an additional 3 year warranty from our stores for fabric or leather sofas and dining room chairs.
What are the delivery costs of my order?
View our delivery costs on our page Delivery and Assembly
Do your prices include VAT?
As a webshop store we are obliged to offer prices incl. VAT to consumers. If you place a business order, we can prepare a VAT invoice for you. You can indicate this request in the comments in your shopping cart. Please indicate that you want a VAT invoice in the name of your company details.
My furniture is damaged, what should I do?
Damage due to transport, etc. can be reported to your branch within 7 working days. If you have signed on receipt, we will charge for the replacement parts or repair. Complaints or service orders can be submitted by telephone or via our online service form. Many parts of furniture can be replaced so that you can use your furniture at the same time. We will then only exchange the damaged part with you as soon as possible. We have to order some parts and have a delivery time, which takes an average of 3 weeks. In case of minor damage to leather sofas, we will send a leather specialist to visit you. Since the leather is dyed, a leather specialist can invisibly repair the damage. This leather specialist can quickly repair the damage at your home free of charge. In the event of major damage that cannot be repaired invisibly, we will exchange the sofa.
Can I also pay by bank?
Yes, this is possible, but we do impose a condition. We are not allowed to deliver on account, so you must pay for your furniture on delivery or before. There is not always someone present who has access to the Haco's account. You can therefore not transfer the remaining amount on the day of delivery. So always contact the store first so that you and we are not faced with any surprises.
Can I also view all furniture in the shops?
No, although every store does a lot to put as many products from the webshop as possible in the showroom, this does not fit in every store. If you would like to view or try out a specific item, we recommend that you first contact the nearest store.
Do they lift the furniture?
If you choose to have the furniture delivered, the furniture will be delivered behind the first threshold / entrance, assuming it is on the ground floor. In the case of a flat, your furniture will therefore be delivered on the ground floor in the entrance. If you and your branch choose to have the furniture assembled, other agreements apply. Inquire about the possibilities at your branch. Consult in advance whether your furniture will be delivered in parts or as a whole so that you are not faced with surprises afterwards.
I see a nice piece of furniture but am looking for a different color?
Many pieces of furniture are available in other colours. Think of sofas that can often be ordered in other fabrics or office furniture that is made in different colors. Inquire at one of our stores about the possibilities and the possible surcharge.
The Haco provides poor service or I have a complaint about the Haco, where can I submit it?
Complaints about the Haco are very annoying and we would be lying if we say we don't have it. It is the art to remedy this as soon as possible and to provide a good solution if you are not satisfied with a product. If you have problems with a piece of furniture from the Haco, is the delivery time too long for the Haco, does your furniture show a color difference, does your sofa not fit upwards and does it have to be lifted with a lift, or did you receive damaged furniture? Do not hesitate and contact your nearest Haco furniture store immediately. We are happy to help you! If you are not satisfied with the service of Haco and you cannot reach an agreement with the relevant branch, you can always contact: www.keur.info
I live in the Netherlands, can I have my furniture delivered there?
We also have branches in the Netherlands, which are listed on our website. Visit http://www.haco.nu for all contact details of our branches in the Netherlands.
EVERYTHING ABOUT THE RIGHT OF WITHDRAWAL
Do I have a cooling-off period with a purchase?
You have a 14-day right of withdrawal for distance purchases. This cooling-off period does not apply to items that are specially manufactured for you and for purchases in our physical stores. See the terms and conditions of the relevant store. You can return your webshop order within 14 calendar days, without stating reasons. The term starts on the day after receipt of your order. You bear the risk and burden of proof for the correct and timely exercise of the right of withdrawal. Haco will reimburse all payments made by the consumer, including any delivery costs charged by Haco for the returned product, without delay but within 14 days following the day on which the consumer notifies him of the withdrawal. Unless Haco offers to collect the product itself, it may wait with repayment until it has received the product or until the consumer demonstrates that he has returned the product, whichever is the earlier. De Haco uses the same payment method that the consumer has used for reimbursement, unless the consumer agrees to another method. The refund is free of charge for the consumer.
Will I be reimbursed for the call-out costs?
If you have an item delivered, call-out costs will be charged, these costs also fall under the right of withdrawal. You are therefore entitled to a full refund of the furniture and the call-out costs. You must then return the item yourself.
If you want to have your furniture picked up because you cannot return it yourself, call-out costs will be charged.
- The return item must be provided with all accessories supplied and, if reasonably possible, in the original packaging
condition, and with the original factory packaging.
- A return shipment must be accompanied by a fully completed return form.
- You can return the item to the relevant branch.
- If you wish, you can make a collection appointment. Plan your pick-up appointment in time due to a period of 3 working days. The item must be returned within 14 calendar days.
- If the return is the result of a complaint, please contact your service branch in advance.
Excluded from the right of withdrawal:
- Items that are sealed (mattresses, pillows, etc.)
- Items on order
- Items specially ordered in size or color
- Items that have been put into service
- Items that are mounted
- Purchases in our store, different rules apply. Please contact your branch.
Can I try an item?
You may remove the product from the packaging. It is the intention that you leave the packaging intact as much as possible. If you return it, you must repack it properly. You may not use the product and mounting items cannot be mounted.
What can you do?
You may do the same as when you buy something in a store. For example, you may open a package to be able to assess, but, for example, mounting a kit is not allowed. If your furniture is delivered as a kit and if you want to be able to assess it well in advance, we advise you to go to a nearest Haco store.
Is your question not listed? Feel free to contact your nearest store, we will be happy to answer all your questions.